Your holidays at the Hotel Lamark****

An overview of our measures for your and our safety

Even if we cannot welcome you with open arms when you arrive we are happy to see you again and offer you for your holidays “at home at the Lamark” much room to feel good.

It is our highest priority to make your holidays with us at the Hotel Lamark as pleasant and safe as possible. Therefore, we have devised a safety concept for you and our staff. This will of course always be updated according to the newest governmental regulations.

your arrival and departure

Please observe the country-specific travel regulations.

We ask you to help us put the safety measures into practice.
Should you have any Corona symptoms such as fever, cough, no taste or limb pain we ask you to not begin your holidays and to inform us. Please only come if you are healthy!
If you can’t come because you have fallen ill with Corona or have been quarantined at home, your cancellation costs will normally be covered by your insurance. Should you have to depart earlier we will find an individual solution which is feasible for everyone.

At the Hotel Lamark, we cooperate with the Europäische Reiseversicherung which also covers all cancellations due to a Covid-19 case.

At the check-in at the Hotel Lamark we ask you to keep distance to other guests at our reception and to do your check-in at the place assigned to you by our staff.

We ask you to use the lift in the house only with persons from your family/household.
3G rule in Austria:

Stage 1: Since 15 September, the 3G rule applies; guests have to provide a negative test result, a vaccination certificate or proof that you have recovered from Covid-19. Antigen tests are only valid for 24 hours.

Stage 2: Antigen self tests are no longer valid as entrance tests.

Stage 3: Only a negative PCR test result, a vaccination certificate or a proof that you have recovered is valid as entrance permission.

Information on the 3G rule and the stage plan and safe winter tourism can be found under

www.sichere-gastfreundschaft.at

Pack your protective mask

Please do not only think of your sports clothes and bathing suit, but also your FFP2 mask. It is required in the cable cars, on public transport and in taxis. You need to wear a mask in all places where the 3G rule can’t be applied, e.g. in shops.

Let us welcome you

We will welcome you very warmly, but refrain from shaking hands for the moment. We also save hugs for later. But let us assure you. We are very happy about your visit!

Your room will be ready for you from 3.00 pm.

Arrival
In the name of common attentiveness and living together we kindly ask you to adhere to our check-out time and clear your room until 11.00 am so that the intervals for cleaning and disinfecting can be worked off for all our guests.

HYGIENE & safety

Cleanliness has always been an absolute must for us. At the moment, we handle disinfection even more meticulously and steadily clean all areas with disinfectants. With our cleaning concept by the company Hollu and the involved higher cleaning and disinfection intervals we care for all our guests and employees.

For clean hands
As you cannot wash your hands everywhere we have numerous disinfectant dispensers for you in the hotel

Window contacts
Wherever you meet a person at a counter we have installed protective shields for an even safer feeling.

Your clean room
Hygiene has always been our highest priority. All rooms are cleaned thoroughly every day and cleaned with disinfectants according to the current hygiene standards.

SPA

Even if it is impossible for viruses to be transmitted in the pool water: We have thoroughly cleaned all pools at the Lamark spa and filled them with fresh water from the Hochfügen spring. In addition, you will find some new internal standards in the spa area which will not affect your recreation. The complete swimming pool technique was renewed in the past winter season and is state-of-the-art.

Please keep distance
No matter if in the sauna or in the pool: Please always keep distance to other guests.

In saunas & steam baths
At the moment our sauna masters are legally not allowed to circulate the hot air in the saunas. Apart from that nothing stands in the way of your sauna pleasure.

In the pool and whirlpool
Please observe the minimum distance to other visitors. Apart from that you can fully enjoy your bathing fun. Of course you do not have to wear a mask in the water.

Massage dates
Massage treatments can take place without restrictions.

Culinary

In addition to the meticulous observance of all safety and hygiene measures you can take one thing for granted: You can look forward to a very tasty restaurant visit.

Clean enjoyment
Hygiene and cleanliness have also always been the top priority in our kitchen and in the restaurants. At the same time, we ask you to keep enough distance to other guests at the buffets and in the seating area. At the entrance of the buffet area you will find a possibility to disinfect your hands, also disposable gloves are available.

For a relaxed start of the day
You can enjoy our Lamark breakfast buffet to the full as usual between 8.00 and 10.00 o’clock. Please take place at the table which we have allocated to you at dinner.
Payment of the consumed goods/room bill
You can let your consumed goods and services be added to your room bill to avoid cash. We kindly ask you to sign the bill at the table with your waiter.
Menus
Your menu card is only printed for your table – every table has an individual copy which is printed anew every day. Menus which are handed to you in a wipeable envelope are disinfected regularly by our service team.

What else is important for us?

Individual responsibility
When you visit us we automatically assume that you are healthy. We call upon your individual responsibility. If you have a current medical certificate you can bring it. At your express request tests by experienced doctors can be arranged for you quickly and easily in Fügen (against fee).

At the end of your holiday
Even if you do not want to think of your departure now, we would like to give you something to remember: Please pay on the evening before your departure – if possible – cashless.

Look after yourself, look after us
Unfortunately we cannot give you are health guarantee, neither for every guest nor for every employee. But we are confident that we can all together do our part to prevent a further spread of the disease. Therefore we call upon your individual responsibility and your compliance with the new rules in our everyday life together.

Possible changes
We adhere to all governmentally prescribed rules to do everything to protect your and our health and safety. At the same time, we want to flexibly react to restrictions or relaxations in the individual areas. Therefore, we will keep you up to date on all measures, constantly adapt them and reserve the right to make changes.


Should you have any questions or wishes you can always reach us under +435280225 or info@lamark.at!

We look forward to seeing you again!
Cordial greetings, the Fankhauser family and the whole Lamark team